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Customers to access VIP Lounge with access card

Mr. Hubert (left), Corporate VIP Section Team Lead Ms. Judy Romanong, Ms. Nagul, Ms. Geeji and Acting Manager Corporate Customer Service Mr. Richard Leka at the presentation of the first Corporate VIP Access Card.

The Motor Vehicles Insurance Limited (MVIL) issued its first Corporate VIP Access Card to client Ela Motors in a small gathering at its head office in Port Moresby on 17 January 2024.

This is part of the company’s efforts to become more customer-centric and to provide effective customer services to customers at all levels nationwide.

The Corporate VIP Access Card will allow corporate clients to access the VIP Customer Service waiting area themselves and be served with ease.

Receiving the card with a gift bag and K200 fuel voucher on behalf of Ela Motors, National Fleet Sales Manager Ms Donna Nagul acknowledged the continued partnership the two companies enjoy and the direction MVIL is taking. 

“I am very grateful for the partnership Ela Motors has with MVIL and I hope we continue to grow and strengthen this partnership,” she said.  

Being one of MVIL’s biggest clients, Ms Nagul said Ela Motors dealt with MVIL on a daily basis and the most challenging time of the year is in the months of December and January. 

MVIL Manager Retail Customer Service Southern & New Guinea Islands Regions Ms Martha Geeji said this was a long-awaited project that the Customer Service Division had been talking about and to achieve it was something special.

MVIL Executive Manager Customer Service Division Mr Avi Hubert said this program demonstrated MVIL’s focus on effective customer service, apart from marketing its products and services.

“We will also recommend how the company can undertake little investments in key areas to enhance the current Corporate VIP customer experience under this program,” Mr Hubert said,

All Corporate VIP customers will be notified of the program and the benefits as well as the grace period for which they can become members. 

After the set date, access to the VIP Corporate lounge will be restricted to registered members only with access cards.

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